Privacy Policy

Last Updated: October 20, 2026

Echo Haul Dispatch LLC (“Echo Haul,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, share, retain, and protect personal data when you visit our website (https://echohaul.com/), contact us, sign up for our dispatch services, or otherwise interact with us through any website, form, application, or communication that links to this policy (together, our “Services”).

This policy applies to information we collect:

– Through our Services, including our website and online forms.
– In emails, phone calls, text messages, chats, and other electronic communications between you and us.
– When you interact with our advertising or content on third-party websites and platforms, if that content links to this policy.

This policy does not apply to information collected:

– By us offline or through any other means, including any other website that does not link to this policy; or
– By any third party, including brokers, shippers, load boards, factoring companies, or other websites or services that may link to or be accessible from our Services. Those third parties have their own privacy policies, and we encourage you to read them.

By using our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree, please do not use our Services. We may update this policy from time to time (see “Changes to This Privacy Policy”), and your continued use of the Services after changes are posted means you accept those changes.

1. WHO WE ARE

Echo Haul Dispatch LLC provides truck dispatching and related back-office services to motor carriers, owner-operators, and trucking companies in the United States. Our services may include finding and booking loads, negotiating rates, communicating with brokers and shippers, preparing and submitting carrier setup packets, and assisting with paperwork and billing.

2. CHILDREN’S PRIVACY

Our Services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18 years of age. If we learn that we have collected personal data from a person under 18, we will delete it promptly. If you believe we may have such information, please contact us at sales@echohaul.com.

3. THE PERSONAL DATA WE COLLECT

“Personal data” means information that identifies, relates to, or can reasonably be linked to you as an individual.

Depending on how you interact with us, we may collect the following categories of information:

– Contact information: full name, company name, job title, mailing address, email address, and phone number.

– Carrier and business information: MC number, USDOT number, operating authority details, EIN or tax identification number, W-9 form, certificate of insurance (COI), insurance agent details, carrier setup packets, notice of assignment (NOA), factoring company details, equipment type, truck and trailer numbers, preferred lanes, rates, and availability.

– Driver information: driver names, phone numbers, commercial driver’s license (CDL) information, and other details needed to dispatch loads and complete broker or shipper requirements.

– Load and operational information: rate confirmations, bills of lading (BOL), proof of delivery (POD), pickup and delivery locations, load history, check calls, and related shipping documents.

– Payment information: bank account details, payment method details, invoices, and billing history. Card payments, where accepted, are processed by our payment providers; we do not store full card numbers or security codes (CVV) on our systems.

– Location information: general location (such as city or state) and, where you or your driver have enabled it and consented, truck location or tracking information that brokers or shippers require for load visibility.

– Communications: the content of emails, texts, calls, chats, form submissions, reviews, and any files you send to us.

– Device and usage information: IP address, browser type and settings, device type, operating system, referring website, pages viewed, time spent on pages, links clicked, UTM parameters, and similar technical data collected when you visit our website.

Some of this information, such as government identification numbers, driver’s license information, and precise location, may be considered sensitive personal data under certain state laws. Where required by law, we collect and use sensitive personal data only with your consent and only as needed to provide our Services.

If you choose not to provide certain information, we may be unable to provide some or all of our Services.

We may also create aggregated or de-identified information (for example, the number of visitors to a page). This information does not identify you, and we may use it for any lawful purpose. If we combine it with personal data in a way that identifies you, we treat it as personal data.

4. HOW WE COLLECT YOUR INFORMATION

Information you provide to us. We collect information when you fill out a form on our website, request a quote or consultation, sign a dispatch service agreement, send us carrier documents, call, text, or email us, or otherwise communicate with us.

Information from third parties. We may receive information about you or your company from public sources such as the FMCSA SAFER and Licensing & Insurance (L&I) systems, carrier monitoring and verification services, brokers, shippers, load boards, factoring companies, insurance agents, and our service providers.

Information collected automatically. When you visit our website, we and our service providers may automatically collect device and usage information using cookies, web beacons (pixels), and similar technologies.

– Cookies are small files stored on your device. We use cookies that are necessary for our website to work and may use analytics cookies to understand how visitors use our site. You can set your browser to refuse or delete cookies, but some parts of the website may not work properly.

– Web beacons are small electronic files in web pages or emails that help us count visitors, see whether emails were opened, and measure the performance of our content.

– Analytics and advertising tools. We may use third-party tools such as Google Analytics and advertising platforms (for example, Google or Meta) that use cookies and similar technologies to collect information about your online activity over time and across different websites. We do not control these third parties’ tracking technologies.

5. HOW WE USE YOUR INFORMATION

We use the information we collect to:

– Provide our dispatch services, including finding, negotiating, and booking loads for your trucks.
– Set up your company with brokers, shippers, and load boards, including completing carrier packets.
– Communicate with you and your drivers about loads, check calls, schedules, paperwork, and account matters.
– Prepare invoices, collect our dispatch fees, and support your billing and factoring.
– Verify your operating authority, insurance, and identity, and help prevent fraud, double brokering, and identity theft.
– Respond to your questions, requests, and support needs.
– Send you service updates and, where permitted, information about our services and offers.
– Operate, maintain, analyze, and improve our website and Services.
– Enforce our agreements and protect our rights, property, and safety and those of others.
– Comply with laws, regulations, and legal processes.
– For any other purpose described to you when you provide the information, or with your consent.

SMS Messaging Terms. By opting in, you agree to receive text messages from Echo Haul Dispatch LLC about [load updates, dispatch coordination, account notifications]. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time; reply HELP for help or contact us at (307)202-5589 / chris@echohaul.com. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase.

SMS Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. TEXT MESSAGES (SMS), CALLS, AND EMAIL

By providing your phone number and checking the SMS consent box on our website forms, or by otherwise giving us your consent, you agree to receive text messages (SMS/MMS) from Echo Haul Dispatch LLC. These messages may include load updates, dispatch and check-call notifications, account and service updates, customer support, and, if you opt in, information about our services. Messages may be sent using automated technology. Consent is not a condition of purchase.

– Message frequency varies.
– Message and data rates may apply.
– Reply STOP to any text message to unsubscribe at any time. After you send STOP, you will receive one final message confirming that you have opted out.
– Reply HELP for help, or contact us at (307) 202-5589 or sales@echohaul.com.
– Carriers (such as T-Mobile, AT&T, and Verizon) are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that help us deliver text messages (such as messaging platforms and aggregators), and only for that purpose.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us. We may still send you non-marketing messages related to your account or active loads.

7. HOW WE SHARE YOUR INFORMATION

We do not sell your personal data.

Because dispatching requires working with other companies in the freight industry, we share information as needed to provide our Services, including with:

– Freight brokers and shippers: to book loads, complete carrier setup packets, and coordinate pickups and deliveries (for example, your MC/DOT numbers, COI, W-9, driver name and phone number, truck and trailer numbers, and load documents).
– Load boards and freight platforms: to search for and secure loads on your behalf.
– Factoring companies: to submit invoices, rate confirmations, BOLs, and PODs when you use factoring.
– Insurance agents and carrier verification services: to confirm coverage and onboarding requirements.
– Service providers: companies that support our business, such as website hosting, email, phone and SMS providers, CRM and document storage tools, payment processors, accountants, and analytics providers. These providers may use your information only to perform services for us and are required to keep it confidential.
– Our affiliates: companies under common ownership or control with us, who must follow this Privacy Policy.
– Business transfers: a buyer or successor in the event of a merger, sale of assets, reorganization, or similar transaction, where personal data is among the assets transferred.
– Legal and safety reasons: when required by law, court order, or government or regulatory request; to enforce our agreements; or when we believe disclosure is necessary to protect the rights, property, or safety of Echo Haul, our clients, drivers, or others, including to prevent fraud and cargo theft.
– With your consent: for any other purpose you agree to.

We may share aggregated or de-identified information that does not identify any individual without restriction.

SMS exception: Notwithstanding anything in this section, mobile phone numbers, text messaging opt-in data, and SMS consent collected through our SMS program will not be shared with, sold to, or rented to any third parties or affiliates for marketing or promotional purposes. This information is shared only with the service providers that help us deliver text messages.

8. YOUR CHOICES

– Cookies: You can set your browser to block or alert you about cookies. Blocking cookies may affect how our website works.
– Marketing communications: You can opt out of marketing emails by using the “unsubscribe” link, and out of text messages by replying STOP.
– Location data: You can turn off location sharing in your device settings. Some brokers and shippers require tracking for certain loads, so turning it off may limit the loads available to you.
– Global Privacy Control: Where required by law, we will make reasonable efforts to honor browser-based opt-out signals such as Global Privacy Control (GPC).

9. YOUR STATE PRIVACY RIGHTS

Depending on the state where you live, you may have some or all of the following rights:

– Access: to confirm whether we process your personal data and to receive a copy of it, in a portable format where required.
– Correction: to ask us to correct inaccurate personal data.
– Deletion: to ask us to delete your personal data, subject to legal exceptions.
– Opt out: of the sale of personal data, targeted advertising, or certain profiling. (We do not sell personal data.)
– Appeal: to appeal our decision on your request.

To exercise any of these rights, email us at sales@echohaul.com with the subject line “Privacy Request.” We may need to verify your identity before completing your request. We will not discriminate against you for exercising your rights.

Nevada residents may submit a request to opt out of the sale of personal data to sales@echohaul.com. We do not currently sell personal data as defined by Nevada law.

Please note that the exact rights available depend on your state’s law, and some exceptions may apply. For example, we may need to keep certain records to complete active loads, collect fees, or comply with legal obligations.

10. HOW WE PROTECT YOUR INFORMATION

We use reasonable administrative, technical, and physical safeguards to protect your personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These measures include limiting access to authorized personnel and using secure systems to store carrier documents.

However, no website, internet transmission, email, or electronic storage is completely secure, and we cannot guarantee absolute security. Please use care when sending sensitive information (such as bank details or ID numbers) by email or text. You are responsible for keeping your own account login details and devices secure.

11. HOW LONG WE KEEP YOUR INFORMATION

We keep personal data only as long as reasonably necessary for the purposes described in this policy, including providing our Services, keeping business and tax records, resolving disputes, preventing fraud, and complying with legal requirements. When we no longer need the information, we will delete it, destroy it, or de-identify it.

You may request deletion of your personal data by emailing sales@echohaul.com with the subject line “DELETE MY PERSONAL DATA.” We will respond within the time required by applicable law and, where no legal exception applies, delete your data within 30 business days of verifying your request.

12. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites, such as load boards, broker portals, FMCSA, or social media pages. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing them any information.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we do, we will change the “Last Updated” date at the top of this page and post the updated policy on our website. If we make material changes, we will provide additional notice as required by law, such as by email or a notice on our website. Please check this page periodically for updates.

14. GOVERNING LAW

This Privacy Policy is governed by the laws of the United States and the State of Wyoming, without regard to conflict-of-law principles.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Echo Haul Dispatch LLC
30 N Gould St, Ste R
Sheridan, WY 82801
Phone: (307) 202-5589
Email: sales@echohaul.com
Website: https://echohaul.com/